Gamanza Engage

CRM and player engagement roundtable

Eleven clips from the iGamingFuture Virtual Roundtable, with Andrés Blanco of Gamanza Engage, Katja Meyer of Rhino Entertainment Group and Hubert Krenz of Betsson, hosted by Curtis Roach: a one-minute highlights reel, four clips that each take one question and the panel's answers, four short clips from Andrés, and one each from Katja and Hubert.

4:5 for the LinkedIn feed, with captions16:9 for YouTube, with captions

Panel clips

The whole panel in one clip. The highlights reel runs under a minute and works as an opener for the series. Each of the four longer clips takes one question from the session and the answers from all three panellists, at around a minute and a half. Use them as standalone LinkedIn posts, on YouTube, or on a web page where people have time to watch the full exchange.

Roundtable highlights

The sharpest line from each panellist, in under a minute.

Curtis Roach, Katja Meyer, Hubert Krenz, Andrés Blanco  ·  0:54

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4

CRM beyond the bonus

As regulation puts pressure on bonuses, how does the role of CRM need to change?

Katja Meyer, Hubert Krenz, Andrés Blanco  ·  1:31

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4

Where gamification falls short

Where do gamification implementations typically fall short?

Andrés Blanco, Katja Meyer, Hubert Krenz  ·  1:44

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4

Personalisation at scale

How close are operators to individual player journeys, at scale and in real time?

Hubert Krenz, Andrés Blanco, Katja Meyer  ·  1:40

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4

CRM meets responsible gaming

What does it take to build a truly connected CRM ecosystem?

Andrés Blanco, Katja Meyer, Hubert Krenz  ·  1:28

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4

Single-speaker clips

One speaker, one idea, in 20 to 40 seconds. Short enough to watch to the end in the feed, and easy for each speaker to share from their own profile. Post them between the panel clips to keep the series going for longer, or use them as quick takes alongside related content.

Responsible engagement

With the right player data, the system can modulate the experience and suppress offers for players at risk.

Andrés Blanco  ·  0:30

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4

Stretching lifetime value

Healthy, sustainable engagement that stretches player lifetime from three months to four, five, six or seven.

Andrés Blanco  ·  0:21

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4

Gamification isn't predatory

Why gamification is seen as predatory, and how it can empower the player instead.

Andrés Blanco  ·  0:33

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4

500 to 600 data points

Standard CRM data against a model of 500 to 600 data points on player behaviour.

Andrés Blanco  ·  0:38

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4

10 signals, not 10 messages

Ten new signals about a player should build a better profile, not ten more messages.

Hubert Krenz  ·  0:41

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4

Basics don't need innovation

Is regulation forcing operators to innovate? Back to basics, says Katja.

Katja Meyer  ·  0:24

4:5 LinkedInDownload MP4
16:9 YouTubeDownload MP4